Cancellation Policy

We require a 24-hour notice period for cancellations. Any cancellation within 24 hours will require a late cancellation fee of 50% of the consultation price.
Those who do not attend an appointment without making contact will be charged the full consultation fee.

If you order a test and decide to cancel for any reason and wish you want a refund you must let us know as soon as possible.
There is a £25 admin fee to process the refund and cancel the order with the laboratory.

If you wish to cancel please email